DimosonsFrequently Asked Questions About Renting – Tenant

Real Estate Agents / Property Management


Tenant Frequently Asked Questions

Help and advice for tenants. Frequently asked questions regarding renting a property through Dimosons.

  1. Who Do I Speak To If I Have Problems With My Tenancy?

    Properties Managed by Dimosons

    If your property is managed by Dimosons please call 4258 0088 or email your enquiry to rentals@dimosons.com.au, or contact your local team directly:

    T: 4258 0088 – Port Kembla

  2. Who Is Responsible For Contacting The Utility Companies After I Move In?

    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave.

  3. I Can’t Log Into My Dimosons

    You can reset your password via this link.

  4. How Do I Serve Notice To Vacate My Property?

    Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Dimosons Headquarters or by emailing rentals@dimosons.com.au. The agreement should always be referenced.

    Property Management and Renting
    31-33 Wentworth Street ,
    Port Kembla NSW 2505

  5. How Will My Payments Cease At The End Of My Tenancy?

    You should contact your bank directly to cancel your standing order once the last payment has left your account.

  6. What Should I Do With The Keys At The End Of The Tenancy?

    Keys should will need to be handed in at our office. Please ensure all sets are returned.

    Please note that you will be liable for rent on a daily basis until the keys are returned.

  7. How Much Money Do I Pay When Commencing A Lease?

    Before moving into the property, you are required to pay 6 weeks rent.
    The break down of this amount is as follows:

    • One Week Rent – Holding Deposit which will go towards rent once the lease has been signed
    • One Week Rent – Rent in advance
    • 4 Weeks Rent – Bond

    The bond is held by a government body called the Rental Bond Board. You will be asked to sign a Bond Lodgement Form to lodge the bond with the Rental Bond Board. The Rental Bond Board will send you a receipt within 14 days of bond lodgement.

    Your Property Manager will go over payment methods for bond and rent in advance once you have been accepted for a property.

  8. What Can I Do To Make My Tenant Application More Attractive?

    The rental market is crazy at the moment – we’ve received up to 20 applications for some properties! Each owner is different in what they’re looking for in a tenant, but there certainly are a couple of things you can do that may make your application more attractive.

    Be well presented at the home open – treat it like a job interview. Make sure the application form is completed neatly, fully, all documents are provided and everything is signed. You can also offer to pay more rent than asking, or offer to pay rent in advance.

    Regarding the rental term, 12 months is usually the preferred period however, a 6 month lease could be offered.

  9. What Documents Should I Expect To Receive Before I Move Into A Property?

    During your lease signing, your Property Manager will thoroughly go through all documents you will sign and receive a copy of.

    These documents include:

    • A copy of the Residential Tenancy Agreement
    • Welcome Tenant Letter
    • Special Terms and Conditions
    • Property Inspection Information
    • Smoke Alarm Terms
    • Troubleshooting Guide
    • Our Arrears Policy
    • Our Mould Policy
    • Mould Prevention Tips
    • Ingoing Condition Report, which is to be completed, signed and returned to the agent within 7 days
    • Copies of access keys and any remote controls
    • Pet Clause (if applicable)
  10. What Happens When The Lease Expires?

    You will find details of the expiry date in your lease agreement. If this date passes, your lease becomes a ‘continuing agreement’. This ensures all parties are bound by the original lease terms. You can also request a lease renewal from the agent. The owner of the property has the right to renew the lease, let arrangements continue under the terms of the original lease or issue the appropriate notice requesting that you vacate the property.

    It is important for you to discuss whether or not you want to continue living in the property with the agent well before the expiry date of your lease, which allows everyone to make the necessary plans and arrangements.

  11. What Happens If I Need To Leave The Property Before My Lease Expires?

    In this event, you are responsible for all reasonable expenses incurred by the owner or agent to locate a replacement tenant.

    You would also need to continue paying rent until a new tenant is located and enters into a new lease agreement. You and the agent are both able to actively seek a new tenant – but this individual must complete all normal processes and checks before they are approved.

    It is in your best interest to allow reasonable access to the property for the purpose of finding a prospective tenant to move in.

    It is essential that you not leave the property without notifying your agent – this will likely result in the loss of your bond and could also create a bad rental history record, which may make it more difficult for you to rent again in the future.

  12. What Happens If The Owners Of The Property I Am Renting Decide To sell?

    There are a number of different scenarios that can occur if the owner decides to sell – these can depend on the expiry and terms of your lease agreement.

    For example, if you are within the term of your lease agreement and the property is sold to another investor, you continue to have your rights to the property as a tenant when the new owner assumes the responsibility as your landlord.

    If the property is sold to someone who wishes to live there, you will be given notice to vacate – this will usually give you plenty of time to arrange your next property.

    As an existing tenant, your Dimosons agent is perfectly-placed to help you find another rental property that suits your budget and preferences.

  13. How Do I Arrange Any Repairs That Might Be Needed?

    You need to advise the agent of all requests for maintenance or repairs in writing and can do this via your Tenant Portal. You can log in here. My Dimosons

    It is essential that you do not attempt to repair things yourself – you have a responsibility to advise the agent of maintenance matters that require attention. Your lease will include provisions for how you should handle repairs or maintenance requests.

  14. Am I Allowed To Put Up Picture Hooks?

    Before you make any alternations or additions to your rental property – including picture hooks – you are required contact the agent directly for approval. Your request is required to be in writing, specifying exactly where you want the picture hooks to be placed or alterations you wish to make.

    It is important for you to be aware that if any damage occurs through the installation or removal of picture hooks or alterations made during your tenancy, you may be held financially responsible.

  15. What are the different ways to pay my rent?

    You can pay you rent via electronic payments, direct debit, bank cheques or money orders. Cash payments are not accepted, as this can create a security risk.

    Your Property Manager will go over methods of payment as well as your tenancy reference number during your lease signing. These details are also provided on your lease agreement.

  16. What Should I Do If I Am Temporarily Unable To Pay My Rent?

    It is essential for you to contact your agent directly if there will be a problem with your rent payment. Ignoring the problem will not make it go away – and you may find that you are able to come to an understanding with the agent if your inability to pay rent is only temporary.

    Communication is essential in these circumstances and it is important for you to continue to keep the agent informed of your circumstances.