Landlord Frequently Asked Questions

Why Use A Professional Property Manager?

With the time involved in managing a property to a high standard, collecting rent, staying up to date with current legislation, recording/reporting inspections, managing maintenance, as well as finding, screening and communicating with tenants, many landlords don’t have the time and resources to complete these tasks in an effective and efficient manner.

Our dedicated Team, streamlined procedures and up to date Property Management software, you can be assured that every situation will be dealt with in a quick and professional manner.

Who Will Maintain The Property?

At Dimosons we have a dedicated Team of professionals that help to maintain your property. The Team will identify, investigate, quote and follow up on any maintenance issues that are brought forward at a routine inspection or by the tenants.

We have access to reliable electricians, plumbers, handymen and gardeners who quote and complete work for us on a daily basis. We can also help you to get quotes for any renovations or instalments that you might like done.

How Frequently Will You Communicate With Me And What Form Will It Take?

You will hear from us as much or as little as you like. At a minimum your Property Manager will contact you:

• After each Open Home during a vacancy period
• When an application to lease the property has been processed
• Each time a routine inspection is done (every four months)
• If the tenant falls into rental arrears
• When it is time to review the rent
• When a tenant gives notice that they will be vacating

Contact will occur via email or phone. If you have a preferred method or frequency of contact, please let us know and we will endeavor to communicate with you as advised.

How Will You Select The Tenants For My Property?

Each prospective tenant is required to complete a comprehensive Tenancy Application Form. We have a strict criteria which your Property Manager will assess each applicant against. The two main criteria are the tenant’s ability to pay the rent and their ability to maintain your property in its current condition.

We consider the applicant’s current income, previous rental history, employment history and references provided. Dimosons also use TICA and the National Tenancy Database to check the tenancy history of applicants. Once checked, the property manager will contact you with a recommendation to assist you with selecting a suitable tenant. Matching tenants and landlords is something Dimosons has a lot of experience in. We will ensure that only the most suitable tenant is selected for your property.

How Are Maintenance Issues Handled?

If a maintenance issue arises at your property during the tenancy, the tenants are required to advise us of the problem in writing. Upon receipt of a maintenance request, we will contact you to discuss the matter further, provide you with options and arrange the repairs as per your instructions.

In the event of an emergency, we will still try to contact you in the first instance however use a commonsense approach to handle the matter on your behalf if you are not contactable immediately. Once the work to rectify the maintenance issues has been completed, the invoice will be sent to our office by the relevant contractor and this will be deducted from your rental account. A copy of the invoice will also be included with your next statement for tax purposes. Owners can track maintenance progress online via their Owner Portal.

What Happens When A Tenant Stops Paying Rent?

When a tenant falls behind in their rental payments they are issued with a notice of breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period, then a termination notice is issued requiring that they vacate the premises.

How Often And For What Reasons Is My Property Inspected?

During our regular routine inspections, we assess how well your tenant is looking after your rental property and determine if there are any maintenance issues or repairs that require attention. We conduct inspections at the following intervals:

• An in going inspection prior to the tenant moving in
• 8 weeks after moving in
• 3 to 6 monthly depending on your requirements and the requirements of the rental property
• An outgoing inspection on completion of the tenancy

Do I need Landlords Insurance?

While it is optional, Dimosons strongly recommends you take up Landlords Insurance if you own or are about to own an investment property. Landlord Insurance protects you in the event of a tenant not paying rent, departing the property early or damaging the property.

When Will Rent Be Transferred To My Account?

Rent will be transferred to your nominated bank account bi-monthly or monthly after the rental payment has been made by the tenant.

Are You Able To Pay Other Bills On My Behalf?

Dimosons can manage your property with minimal effort on your part, rates and other accounts can be paid from the rent received on your behalf into our trust account. These accounts include; water rates, council rates, strata levies, landlord insurance and maintenance accounts.

Can I Charge My Tenant For Water Consumption?

You can charge your tenant for water providing the rental property is separately metered and it is water efficient.

We can arrange for the bill to be issued to us and we will pay your Water Consumption account from your rental funds and invoice the Tenant for reimbursement.