DimosonsDisclaimer & Privacy Policy

Best Real Estate Agents / Best Property Management

Disclaimer & Privacy Policy

These Terms of Use (“Terms”) govern your use of our Website located at www.dimosons.com.au (“Website”) and form a binding contractual agreement between you, the user of the Website and us, Dimosons Pty Ltd ABN 58 165 562 854.

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Website. You can contact us on info@dimosons.com.au at www.dimosons.com.au

By using the Website you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Website.

These Terms of Use recommends that all potential guests carefully read both the Dimosons Pty Ltd Website Terms of Use and Dimosons Pty Ltd Website Privacy Policy together.

1.      Licence to use Website

1.1     We grant you a non-exclusive, world-wide, non-transferable licence to use the Website in accordance with the terms and conditions set out in this Agreement.

1.2     You may access and use the Website (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within the Website for your own personal, non-commercial use.

1.3     You must not add any content to the Website:

(a)   unless you hold all necessary rights, licences and consents to do so;
(b)   that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
(c)   that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
(d)   that would bring us, or the Website, into disrepute; or
(e)   that infringes the intellectual property or other rights of any person.

1.4     The Website contains links to other Websites as well as content added by people other than us. We do not endorse, sponsor or approve any such advertisements or listings or any content available on any linked Website.

1.5     Indigenous persons and other are advised that this Website may contain images of deceased persons.

1.6     You acknowledge and agree that:

(a)   we retain complete editorial control over the Website and may alter, amend or cease the operation of the Website at any time in our sole discretion; and
(b)   the Website will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

2.     Intellectual Property Rights

2.1    Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Website.

2.2    By posting or adding any content onto the Website, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.

2.3    You consent to any act or omission, which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

2.4    The license in clause 2.3 will survive any termination of these Terms.

2.5    You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in clauses 2.2 and 2.3.

3.     Warranties

3.1     You represent and warrant to us that:

(a)   you have the legal capacity to enter these Terms; and
(b)   you have complied with clause 1.3.

4.     Liability

4.1    To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.

4.2    To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

4.3    These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:

(a)    in the case of goods:

(i)    the replacement of the goods or the supply of equivalent goods;
(ii)   the repair of the goods;
(iii)  the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv)  the payment of having the goods repaired, and

(b)    in the case of services:

(i)   the supply of the services again; or
(ii)  the payment of the cost of having the services supplied again.

5.        Termination

5.1    These Terms terminate automatically if, for any reason, we cease to operate the Website.

5.2    We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.

6.        General

6.1    Disclaimers

(a)   we do not take any responsibility as to the accuracy and detail of the listings and the information they provide on the Website;
(b)   we cannot guarantee the accuracy of this information although every effort is made to show all information as correct;
(c)   we will not be liable for content produced on any social media site, which includes the various internet-based applications that allow the creation and exchange of user-generated content. Social media enables individuals to communicate via the internet sharing information and resources;
(d)  we will not be liable for any social media content which is placed onto social media sites by our customers, as social media sites can contain a significant amount of personal information, which includes but is not limited to text, audio, video, images, podcasts and other multimedia communications;
(e)  we will not be liable for any conflicts of interest, which may arise from associations made through social media. This is when a persons personal interest could influence, or be perceived as being influenced, in the performance of their official duties and responsibilities;
(f)   every care is taken to ensure that information provided on the www.dimosons.com.au is accurate. Website visitors should note that this Website may be altered without notice and data errors may occur; we apologise for such occurrences. No liability is accepted for inconvenience or loss this may cause. No responsibility is taken for website’s linked to this Website.

6.2   You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms.

6.3   If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

6.4  Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

6.5  This Agreement is governed by the laws of New South Wales each party submits to the jurisdiction of the courts of New South Wales.

We otherwise reserve all rights.

Privacy Policy

Dimosons Pty Ltd trading as Dimosons Real Estate (A.C.N. 58 165 562 854) (we, us, our) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate and/or strata agency business.  A copy of this privacy policy can be accessed here: https://dimosons.com.au/disclaimer-privacy-policy/

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

Identity information such as your name, date of birth, residential address, postal address, email address, phone numbers and identification documentation.

Property-related information such as ownership details, tenancy history, rental payment history, inspection attendance, maintenance information and details about your association with a property.

Tenancy application information including employment details, income verification, payslips, bank statements, references, next of kin, emergency contacts, prior rental history, pet information and supporting documentation submitted via 2Apply or other application tools.

Financial and business information such as bank account details (for rental payments or disbursements), payment history, wage records, asset details, investment information, taxation information and other financial documentation relevant to a tenancy, lease or sale transaction.

Professional, trade and service provider information where relevant to your dealings with us (for example, contractors, valuers, solicitors, conveyancers and tradespeople).

Interaction and communications information including correspondence, enquiry details, feedback, complaints, marketing preferences and communication history.

Inspection data including your details collected when attending open homes, private inspections, rental inspections and auctions.

Website and digital engagement information, including data collected automatically through our website and digital platforms such as:

| IP address, device information, browser type, operating system and pages viewed
| Cookies, analytics tags, Meta Pixel data and Google Analytics/GA4 behaviour data
| Online enquiry forms, appraisal submissions and booking tools
| Information relating to digital advertising, remarketing and audience segmentation

Social and online identifiers where provided or captured through integrated digital marketing and communication systems.

Sensitive information, where voluntarily provided and relevant to a tenancy or other real estate process, such as medical information (for accessibility requests) or relationship information. Sensitive information is only collected, used or disclosed with your consent or as permitted by law.

This information may be collected directly from you, through your use of our services or website, through rental application systems, through inspection attendance, via third-party platforms, or from other authorised sources as outlined in this Privacy Policy.

Why do we collect this information?

We may collect personal information from you in the course of your use with our website if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and help customise your website experience.

The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.

Automated Decision Making (ADM)

ADM is when:

| we use a computer program to make, or do a thing that is substantially and directly related to making, a decision; and
| the decision could reasonably be expected to significantly affect the rights or interests of an individual; and

the kinds of personal information used in the operation of such computer programs are:

| identification and contact details (such as name, email address and phone number)
| property-related information (such as rental enquiries, inspection registrations and property preferences)
| information submitted through online forms, applications or portals
| communication and interaction records relating to our website and services
| technical and usage information collected through our website (such as form submissions and system interactions)

the kinds of such decisions made solely by the operation of such computer programs are:

| issuing automated acknowledgements or responses to enquiries and applications
| identifying incomplete or missing information in online submissions
| automated scheduling or confirmation of inspections and appointments
| basic system-based screening for compliance or security purposes

the kinds of such decisions for which a thing, that is substantially and directly related to making the decision, is done by the operation of such computer programs are:

| pre-processing or organising rental application information for review by our staff
| generating system indicators or summaries to assist property managers
| prioritising or flagging applications or enquiries for follow-up
| supporting internal workflows that inform, but do not determine, final decisions

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

| providing services and customer support, including service updates;
| maintaining and updating our records;
| comparing information for accuracy, and verifying it with third parties; and
| providing information as authorised or required by law or a relevant government body or authority.

Overseas disclosure

We do not disclose personal information overseas.

We may use cloud storage and IT servers that may be located overseas to store the personal information we hold.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.

To the extent that we can identify the countries to which we transfer information they are:

| Australia

Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user.   Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template.  Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded.  This information is generally only for internal statistical analysis and system administration purposes.

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer
Dimosons Real Estate
31-33 Wentworth Street, Port Kembla NSW 2505
P  | 4258 0088
E  | accounts@dimosons.com.au
W | dimosons.com.au

The Office of the Information Commissioner can be contacted as follows:

Phone enquiries 1300 363 992 Mon–Thurs 10am–4pm AEST/AEDT
Online enquiries Enquiry form
Post GPO Box 5288, Sydney NSW 2001
Fax +61 2 9284 9666


Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.